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Privacy Policy & Terms of Service

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To quickly process your transactions.
  • For personalized marketing and services

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Third-Party analytics

We use service providers, such as Google Analytics, to evaluate the use of our Site and our Services. We or our service providers use automated devices and applications to evaluate use of our Site and Services. We or our service providers use these tools to help us improve our Site, Services, performance, and user experiences. These entities may use cookies and other tracking technologies to perform their services. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Any submissions made by you to us (e.g., comments, questions, suggestions, “Feedback”) through any communication whatsoever (e.g., website, call, email) will be treated as both non-confidential and nonproprietary. You hereby assign all right, title, and interest in, and we are free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Feedback, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback. You understand and agree that we are not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and you have no right to compel such use, display, reproduction, or distribution.

We may, but are not obligated to, pre-screen website User Submissions or monitor any area of the Services through which User Submissions may be submitted. We are not required to host, display, or distribute any User Submissions on or through the Website and may remove at any time or refuse any User Submissions for any reason. We are not responsible for any loss, theft, or damage of any kind to any User Submissions. Further, you agree that we may freely disclose your User Submission to any third party absent any obligation of confidence on the part of the recipient.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

  • On our Privacy Policy Page

Users are able to change their personal information:

  • By emailing us
  • By logging in to their account

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify the users via email within 7 business days

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send you product & company updates and information

If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] and we will promptly remove you from ALL correspondence.

If there are any questions regarding this privacy policy you may contact us by emailing [email protected]

Terms of Service

These Terms of Service (“Terms”) are a legal contract between you (“you”) and SoBakeable LLC (“us” or “our” or “we”) and govern your use of all the text, data, information, software, graphics, photographs and other materials (collectively referred to as “Materials”) that we and our affiliates may make available to you, as well as any services (“Services”) we may provide through any of our websites (all of which are referred to in these Terms as this “Website”).

Please read these terms carefully before browsing this website or using any of its functionality. Using this website indicates that you have both read and accept these terms. You cannot use this website if you do not accept these terms.


We may alter the Materials and Services we offer you and/or may choose to modify, suspend or discontinue any part or all of this Website at any time and without notifying you. We may also change, update, add or remove provisions of these Terms from time to time. We promise to inform you of any modifications to these Terms by posting them on this Website and, if you have registered with us, by describing the modifications to these Terms in an email that we will send to the address that you provided during registration. To be sure we properly reach your email inbox, we just ask that you let us know if your preferred email address changes at any time after your registration.

If you object to any such modifications, your sole recourse shall be to cease using this Website. Continued use of this Website following notice of any such modifications indicates you acknowledge and agree to be bound by the modifications. Also, please know that these Terms may be superseded by expressly-designated legal notices or terms located on particular pages of the Website. Such expressly-designated legal notices or terms are incorporated into these Terms and supersede the provision(s) of these Terms that are designated as being superseded.

General use

We invite you to use this Website for individual, consumer purposes (“Permitted Purposes”). By using this Website, you agree that you are at least 18 years of age, or if you are under 18 years of age (a “Minor”), that you are using the Website with the consent of your parent or legal guardian and you have received your parent’s or legal guardian’s permission to use the Website and agree to these Terms. If you are a parent or legal guardian of a Minor, you agree to bind the Minor to these Terms and to fully indemnify and hold us harmless if the Minor breaches any of these Terms.

Using this website and the website’s services

We appreciate you visiting this Website and invite you to browse and add products to your cart. However, in order to access certain password-restricted areas of the Website, to use certain Services and Materials, and to purchase Subscriptions & Individual Boxes to receive our products, you must successfully register an account with us.

Password restricted areas of this website

If you want to order our products or create an account with us, you must submit the following information through the Website:

  • A working email address;
  • First and last name;
  • Credit card information;
  • Verified mailing address in the United States.

You may also be given the opportunity provide additional, optional information so that we can provide you a more customized experience when using the Website. If you have requested an account, we will determine whether or not to approve your proposed account. If approved, you will be able to log in to your account using the password you chose during registration. For so long as you use the account, you agree to provide true, accurate, current, and complete information which can be accomplished by logging into your account and making relevant changes directly or by emailing us at [email protected] And, if you forget your password we will happily send an email with a temporary password to your provided email address.

You are responsible for complying with these Terms when you access this Website, whether directly or through any account that you may setup through or on this Website. Because it is your account, it is your job to obtain and maintain all equipment and services needed for access to and use of this Website as well as paying related charges. It is also your responsibility to maintain the confidentiality of your account password. Should you believe your password or security for this Website has been breached in any way, you must immediately notify us.

Order, payments and pricing

You agree to pay the price applicable for each product you order. Your product will not be shipped unless your payment is successful. By providing your credit card information, you expressly authorize us and/or our third party payment processor to charge the applicable fees and charges to that credit card. Except as set forth herein, all payments are non-refundable.

If you order a Prepaid Subscription, then you understand that, until you terminate your Subscription in accordance with the directions on the Website, your Subscription will automatically renew for successive monthly terms on the last day of each month. You expressly agree that we may charge your credit card upon each auto-renewal date. Please note that if your Subscription includes a discounted product price for a promotional period, once the promotional period expires, your Subscription will renew at the full then-current product price. If you cancel your auto-renew Subscription any fees charged prior to the effective date of cancellation will not be refunded, in whole or in part and you will not be eligible for a pro-rated refund of any portion of fees paid for any unused days of the then-current Subscription term. If you cancel your Subscription, you will enjoy your benefits until the expiration of the then-current Subscription term for which you have paid, and your benefits will expire at the end of the then-current Subscription term.

All products listed on the Website, their descriptions, and their prices are each subject to change. We reserve the right, at any time, to modify, suspend, or discontinue the sale of any product with or without notice. Although we make every effort to maintain the accuracy of information maintained on this site, including pricing information and product details, occasionally pricing or other information errors may occur on this site. In the event that any product is listed at an incorrect price or with other incorrect information, we reserve the right, prior to the acceptance of your order, to decline or cancel any such orders, whether or not the order has been confirmed and/or your credit card charged.

We reserve the right to refuse or cancel any orders for any reason (including for pricing errors as noted above), whether or not we have confirmed your order. We are not responsible for any inability to fulfill orders. If your credit card has already been charged for the purchase and we cancel your order, we will issue a credit to your credit card account in the amount charged. You agree that, if we cancel all or a part of your order, your sole and exclusive remedy is either that (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order.

Returns, damaged goods and cancellations

Due to the perishable nature of most of our products, we are unable to accept returns under any circumstances.

All claims for damaged, spoiled, or missing shipments must be made by the thirtieth day of the month following your scheduled delivery. Claims may be made by email to [email protected] For claims made by the thirtieth day of the month following your scheduled delivery, we will replace your damaged, spoiled or missing shipment with a shipment. We are unable to accommodate claims for damaged, spoiled or missing shipments received after the twentieth day of the month following your scheduled delivery.

To cancel your membership, login to your SoBakeable account, click on ‘Your Subscriptions’, and then click ‘Edit’. From there you will have the option to cancel or just skip a month’s subscription. Alternatively you must request in writing by sending an email to [email protected] 2 days before the last day of the month. Please include your full name and contact number and the date you would like to cancel. Cancellation is not considered valid until a confirmation email has been returned to member.


At this time, SoBakeable LLC ships merchandise only to addresses within the continental United States via the United States Postal Service. The shipping time is determined by the US post office and SoBakeable LLC cannot be held accountable for delay or loss of merchandise nor can we guarantee your order will be delivered by a specific date due to unforeseen causes. The risk of delay, loss and title for all merchandise ordered on this Website pass to you when the merchandise is delivered to you.

If you order a Subscription or Pre-Order Individual Box, your product will be shipped out around the 16th of the month to the address you submit when placing your order. We reserve the right to charge additional shipping fees if you request that any product be re-shipped, whether because you originally submitted an incorrect address when you placed your order with us or otherwise. Accordingly, please be sure and review the shipping information you submit very closely to ensure it is accurate.

Each Box is packaged and sealed to stay fresh; however, like any other non-perishable food item; the packages have a shelf life and it is your responsibility to use the products in a timely manner. Furthermore, you should inspect your package to ensure the contents arrive closed and clean.

We are not responsible for:

  • Items delivered to incorrect addresses supplied by the sender or recipient.
  • Delivery issues arising from the recipient not being present at the time of delivery at the address supplied by the sender or recipient.

Electronic Communications

By using the Website and/or the Services provided on or through the Website, you consent to receiving electronic communications from us. These electronic communications may include notices about applicable fees and charges, transactional information and other information concerning or related to the Website and/or Services provided on or through the Website. These electronic communications are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.


The images of the products on the SoBakeable website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of the product may vary from that shown on images on our website.

SoBakeable LLC only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

SoBakeable LLC will make every effort to to provide every non perishable ingredient required for each Baking Box recipe. However, your product may vary slightly from marketing and website images and descriptions.

SoBakeable LLC cannot be held responsible for any completed recipe that does not appear to be the same as the images and description provided. The images and descriptions provided by SoBakeable LLC are only a guide.

Disclaimer of warranties

This website is provided “as is” and “with all faults” and the entire risk as to the quality and performance of this website is with you.

You, and not SoBakeable, are solely responsible for the proper and safe preparation, storage, baking and cooking of the products. we expressly disclaim all warranties of any kind (express, implied or statutory) with respect to our Products or the Website, which includes but is not limited to, any implied or statutory warranties of merchantability, fitness for a particular use or purpose, title, and non-infringement of intellectual property rights.

Warning: choking hazard – small parts. not for children under 7 years. you acknowledge that the products are not designed, manufactured or intended for use by children under the age of seven (7) and may contain small parts. In addition to all other limitations and disclaimers in this agreement, SoBakeable shall not be liable to you or any third party, in whole or in part, for any claims, liability, damages, loss or costs arising from such use.

It is your responsibility to identify any and all food-related allergies. Our ingredients may contain wheat and other allergens. we purchase food from outside vendors that produce ingredients or products manufactured on shared equipment or that may be prepared in a facility that may contain tree nuts, soy, wheat, dairy and other known allergens. There can be no assurance that any food is absolutely allergen free. Individuals with known or unknown food allergies and/or specific health conditions, order at their own risk and at their sole discretion.


No modification of the Terms and Conditions shall be effective unless it is authorized by SoBakeable LLC. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect. This may be revised by SoBakeable LLC at any time and from time to time without notice.

SoBakeable LLC may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.